Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day window for returns or replacements on items that arrive damaged or do not meet our quality standards. Your satisfaction is our priority, and we aim to ensure every Dayglow experience is exceptional.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Include clear photographs of the product and its packaging if your order arrived damaged or with quality concerns.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or a replacement shipment.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.